Application Support Services

ADDRESSING CUSTOMER NEEDS ON PREMISE & IN THE CLOUD
OUR SERVICES

Application Support Services

Deliver IT Piece of Mind
  • Economies of Scale with Shared resources
  • Single Point of Accountability for every customer
  • Standardized proven approach for Transition Services and Enterprise Application Support
  • Standardized proven approach for ERP selection, implementation and Enterprise Application Support
  • Up to date on all latest product releases of supported Enterprise Applications
  • Trusted Advisor
Transparency and Customer Intimacy
  • Predictable Monthly Cost
  • Improved SLA’s
  • Focus to build a mature operations Model
  • Deep domain competency
  • World Class Data Center Partners
Enterprise Application Support
  • Enterprise Application Support
    • ERP functional support
    • Edge Products application functional support
    • Month-end support
    • Education and business process support
    • Issue resolution
    • Export/import data
    • DEM Management
  • Systems Administration
    • User Management
    • Service Pack and Feature Pack maintenance
    • Patch Management/Porting sets
    • Job Management
    • Security
    • Remote hands
    • License management support
    • Technical troubleshooting (e.g. removing application locks)
    • Application server support
  • Database Administration: Oracle, SQL Server, MySQL
    • Performance Tuning
    • Patch Management
    • Remote hands
    • Backups
    • ETL
    • Database license management
    • DR Testing
    • Database user management
    • Database upgrades
  • ERP Development support / Migration / Interface
    • Personalizations
    • Support of current customizations and modifications
    • Support current interfaces
    • BSE Backup
  • ERP Analytics Support
    • Reporting
    • Historic and Predictive Analytics
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