Welcome to Business Availability Assured.
Always be open for business with the technology, functional, user, process, and operational support that you need.
360°of Technology Support and Optimization.
PCG makes sure your technology platform investments pay off for years to come. PCG assures users the best experience by understanding, integrating, and using new functionality and information in their job. PCG ensures businesses maximize the value and performance you expect from digital and business transformation.
PCG brings support with an end-to-end value-added approach:
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- Customers and users are fully empowered
- Technology optimally performs
- Information and processes are protected
- Problems are quickly and expertly solved
- Change management is accurate and quick
- Business and technology alignment is assured
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Keeping Your Business Technology Performing
ERP, SCM, PLM, MES, EAM, EPM, ADVANCED ANALYTICS AND BUSINESS INTELLIGENCE, AI, ML, SMART FACTORY, INTELLIGENT MANUFACTURING, ADVANCED DISTRIBUTION, DATA LAKES, MOBILITY, EDGE APPLICATIONS, BUSINESS PROCESS IMPROVEMENT, CHANGE MANAGEMENT, SCADA, REGULATORY COMPLIANCE, DIGITAL AND BUSINESS TRANSFORMATION, AND MORE.
Comprehensive ASSURE™ Benefits
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- Keep your business running through continuity strategies and actions
- Empower employees with knowledge and tools to work smarter
- Keep people productive, increase organizational performance
- Minimize disruption to the business
- Increase agility to meet changing processes or operational needs
- Optimize your technology support spend, spending less
- Decrease loss of information and retain critical knowledge
- Increase confidence during system changes, reducing downtime
- Grow system-wide technology efficiency and performance
- Get predictable, consistent support that drives operational success
Across the Entire Stack
PCG ASSURE™ Support Options
To assure digital transformation success, PCG brings a full suite of support services for Infor, NetSuite Industry 4.0-based businesses. Each support solution results from decades of hands-on industry, business, process, project, and product experience.
Each of the five tabbed areas below describes the support services PCG offers to businesses—from support strategies through ongoing maintenance and optimization of your technical environment.
TECHNOLOGY SUPPORT STRATEGIES
Strategies for Long-term, Predictable Business Sustainability:
- Access Management Strategies
- Component Upgrade Strategies
- Data Migration/Restore Strategies
- Ongoing Change Management Strategies
- System Administration and User Management Strategies
- Security Strategies
- Audit & Governance Strategies
- Help Desk/Ticket Strategies
TECHNOLOGY DEPLOYMENT SUPPORT
Implementing Advanced Business Technologies:
- PCG Technical Support Integration and Implementation
- Access Management Implementation
- Component Upgrade Process Implementation
- Data Migration/Restore Process Implementation
- Ongoing Change Management Process and Tools Implementation
- System Administration and User Management Process Implementation
- Security Implementation
- Audit, Governance and Policy Implementation
- Help Desk/Ticket Process and Escalation Implementation
TECHNOLOGY OPERATIONS SUPPORT
Ongoing Operational Technology Performance Support:
- IT Services Management (ITSM)
- KPI Creation, Oversight and Reporting
- ERP Health Check
- Business Health Check
- Log Management and Reporting
- File System and Directory Oversight
- Upgrade/Patch/Fix Testing & Promotion
TECHNOLOGY PERFORMANCE SUPPORT
Measuring & Maximizing Business Technology Performance:
- IT Services Management (ITSM)
- ERP Upgrade Performance Measurement
- Access Management Upgrade Outcomes
- Update/Fix/Patch Performance Measurement
- Operating System Performance
- License Management and Compliance
- ERP Business Analyst Support
- ERP Help Desk
TECHNOLOGY OPTIMIZATION SUPPORT
Optimizing Your Business Technologies:
- IT Services Management (ITSM)
- RDMS Optimization
- Functional and Process Optimization
- SaaS and On-Prem Environment Optimization
- Configuration Optimization
- Audit Optimization
- Backup/Disaster Recovery Process Optimization
- Solutions, Functionality, Platform, Performance Improvement Recommendations
The PCG Assure™ Support services are a complete, robust, and proven suite of services to ensure your platform decision continues to meet your requirements with no surprises:
- Fast, consistent innovation adoption
- Seamless end-to-end business support
- Best business results from digital frameworks
- Extended value from technology investments
You Choose the Exact Support Model You Need
ASSURE™ STANDARD
This solutions is a starting point for outstanding support of your enterprise technology. Taking care of the basics to keep your technology up and running, updated, and doing what it is supposed to.
ASSURE™ CONNECTED
The next-level support coverage includes all the Standard support services and additions like user and database management and essential analytics support.
ASSURE™ EXTENDED
Our most comprehensive support offering where all aspects of business technology, functional, process, and user support, with extended support hours and the fastest response times. It also includes everything in the Connected support offering.
Assure Your Business Availability with PCG.
Services
Solutions
Platforms
Expertise, skill and proven transformation success on these platforms:
