Predictable technical, functional, and user support services

1) ASSURE™ Standard covers the foundations like uptime, updates, help desk, and change management.

2) Connected adds user and database management plus analytics support.

3) Extended is the most comprehensive, with longer hours and the fastest response times on top of full functional and process coverage.

Businesses with mission-critical operations or complex ERP environments usually start with Connected or Extended, and PCG can build customized support as a managed IT service provider when a packaged tier isn’t the right fit.

PCG’s IT managed services span the full stack, from system administration and access management to patch testing, help desk support and regular ERP health checks, across both SaaS and on-premises environments. The aim is to prevent the gradual decline that can affect enterprise platforms over time, as workarounds accumulate, and performance deteriorates before anyone identifies the issue.

Continuity is built into the service. PCG monitors systems and tests every upgrade before it reaches production, using ERP health checks and log monitoring to catch problems while they are still small. Unplanned downtime is one of the costliest disruptions businesses face, so a partner whose purpose is preventing outages rather than reacting to them changes that risk entirely.

ASSURE™ includes how-to answers, on-demand training, new user setup, and guidance through change. Rather than leaving you to work it out when you get stuck, PCG helps understand new functionality as it’s introduced. Businesses invest heavily in enterprise platforms and then see only a fraction of the value when users fall back on familiar workarounds. Good user support narrows the gap.

With support tailored to each option, PCG specializes in Infor, including CloudSuite, LN, CSI/SyteLine and Factory Track, as well as NetSuite. It also supports the integrations, analytics tools, and manufacturing execution systems connected to those platforms. The focus is deliberate, because generalist IT firms often lack the functional knowledge to support a complex Infor or NetSuite configuration, which is where slow resolutions and costly workarounds begin.

PCG’s enterprise software support builds compliance and security into everyday operations instead of treating them as a once-a-year exercise, using a risk-based approach to manage access, support governance and audit frameworks, and maintain ongoing regulatory compliance. For businesses in regulated sectors such as life sciences or aerospace, that makes compliance far more dependable than periodic reviews alone.

ASSURE™ is priced on a subscription basis, giving finance teams a predictable monthly cost in place of unpredictable hourly billing. On-demand ASSURE for NetSuite starts at a $1,500 onboarding fee and $1,500 per month. For Infor, it is $2,000 to onboard and $2,000 per month, with custom packages available for more complex requirements.

PCG stays involved well beyond go-live, assessing platform health regularly and advising on upgrades and new releases to recommend improvements as your priorities change. Services like growth forecasting and release impact management keep your system moving forward with the business. Companies that treat their ERP as a one-time project often find it has slipped behind within a few years, while an actively managed platform keeps pace.

PCG offers a depth of experience that is hard to replicate in-house, with decades spent specifically on platforms like Infor and NetSuite. Its model covers the technical and functional sides while supporting the people who use the system daily, the kind of enterprise application support that would otherwise need several full-time hires. Specialized ERP talent is hard to recruit and retain, so the subscription model makes that expertise available the moment it’s needed, without the cost and risk of building a team.