Business Sustainability
SUPPORT SERVICES
Support services that deliver lasting digital transformation advantage.
PCG makes sure your technology platform investments pay off for years to come. PCG assures users the very best experience in understanding, integration and results from new functionality and information. PCG ensures your business maximizes the value and performance you expect from digital and business transformation. PCG brings support with an end-to-end value added approach:
- Customers and users are fully empowered
- Technology optimally performs
- Information and processes are protected
- Problems are quickly and expertly resolved
- Change management is accurate and quick
- Business and technology alignment is assured
Our SUSTAINABILITYSUPPORT services are a full, robust and proven suite of services to ensure your platform decision continues to meets your requirements with no surprises:
- Fast, consistent innovation adoption
- Seamless end-to-end business support
- Best business results from digital frameworks
- Extended value from technology investments
PCG Support Services
PCG brings a full suite of support services to Infor, NetSuite or Microsoft-based businesses and to assure digital transformation success. Each support solution is a result of decades of hands-on industry, business, process, project and product experience.
Each of the five tabbed areas, below, describe the support services PCG offers to businesses—from support strategies through ongoing maintenance and optimization of your technical environment.
Strategies for Long-term Infor, NetSuite, or Microsoft Sustainability:
- Access Management Strategies
- Component Upgrade Strategies
- Data Migration/Restore Strategies
- Ongoing Change Management Strategies
- System Administration and User Management Strategies
- Security Strategies
- Audit & Governance Strategies
- Help Desk/Ticket Strategies
Implementing Your Infor, NetSuite or Microsoft Platform Sustainability:
- PCG Technical Support Integration and Implementation
- Access Management Implementation
- Component Upgrade Process Implementation
- Data Migration/Restore Process Implementation
- Ongoing Change Management Process and Tools Implementation
- System Administration and User Management Process Implementation
- Security Implementation
- Audit, Governance and Policy Implementation
- Help Desk/Ticket Process and Escalation Implementation
Monitoring Your Infor, NetSuite or Microsoft Platform Sustainability:
- IT Services Management (ITSM)
- KPI Creation, Oversight and Reporting
- ERP Health Check
- Business Health Check
- Log Management and Reporting
- File System and Directory Oversight
- Upgrade/Patch/Fix Testing & Promotion
Measuring Your Infor, NetSuite or Microsoft Platform Sustainability:
- IT Services Management (ITSM)
- ERP Upgrade Performance Measurement
- Access Management Upgrade Outcomes
- Update/Fix/Patch Performance Measurement
- Operating System Performance
- License Management and Compliance
- ERP Business Analyst Support
- ERP Help Desk
Optimizing Your Infor, NetSuite or Microsoft Business Sustainability:
- IT Services Management (ITSM)
- RDMS Optimization
- Functional and Process Optimization
- SaaS and On-Prem Environment Optimization
- Configuration Optimization
- Audit Optimization
- Backup/Disaster Recovery Process Optimization
- Solutions, Functionality, Platform, Performance Improvement Recommendations
Realize the best in business and digital transformation.
Ensure your platform, users and customer succeed.
Engage in continuous business sustainability improvement.
The technology is only half a solution. The other half is PCG and support.
Downloadable Documents
Additional Information.

PCG is the leader in business sustainability through predictable digital and business transformation.
Our customers increase business velocity and creatively innovate new solutions to business problems.
So can you.
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