Infor platform technical, functional, and user support.
Infor managed services the way you’ve always wanted.
360° of Infor technology support and optimization
Platform, functional, and user managed services
Infor technologies and platforms perform at their best
PCG makes sure your Infor platform investments pay off for years to come. PCG assures users the best experience by understanding, integrating, and using new functionality and information in their job. PCG ensures businesses maximize the value and performance you expect from Infor-based digital and business transformation.
PCG brings support with an end-to-end value-added approach:
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- Customers and users are fully empowered
- Technology optimally performs
- Information and processes are protected
- Problems are quickly and expertly solved
- Change management is accurate and quick
- Business and technology alignment is assured
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Infor managed services packages
ASSURE™ STANDARD
This solution is the starting point for outstanding support of your Infor platform technology. Taking care of the basics to keep your technology up and running, updated, and doing what it is supposed to.
ASSURE™ CONNECTED
The next-level Infor support coverage includes all the Standard support services and additions like user and database management and essential analytics support.
ASSURE™ EXTENDED
Our most comprehensive Infor support offering where all aspects of business technology, functional, process, and user support, with extended support hours and the fastest response times. It also includes everything in the Connected support offering.
TECHNOLOGY SUPPORT STRATEGIES
- Access Management Strategies
- Component Upgrade Strategies
- Data Migration/Restore Strategies
- Ongoing Change Management Strategies
- System Administration and User Management Strategies
- Security Strategies
- Audit & Governance Strategies
- Help Desk/Ticket Strategies
TECHNOLOGY DEPLOYMENT SUPPORT
- PCG Technical Support Integration and Implementation
- Access Management Implementation
- Component Upgrade Process Implementation
- Data Migration/Restore Process Implementation
- Ongoing Change Management Process and Tools Implementation
- System Administration and User Management Process Implementation
- Security Implementation
- Audit, Governance and Policy Implementation
- Help Desk/Ticket Process and Escalation Implementation
TECHNOLOGY OPERATIONS SUPPORT
- IT Services Management (ITSM)
- KPI Creation, Oversight and Reporting
- ERP Health Check
- Business Health Check
- Log Management and Reporting
- File System and Directory Oversight
- Upgrade/Patch/Fix Testing & Promotion
TECHNOLOGY PERFORMANCE SUPPORT
- IT Services Management (ITSM)
- ERP Upgrade Performance Measurement
- Access Management Upgrade Outcomes
- Update/Fix/Patch Performance Measurement
- Operating System Performance
- License Management and Compliance
- ERP Business Analyst Support
- ERP Help Desk
TECHNOLOGY OPTIMIZATION SUPPORT
- IT Services Management (ITSM)
- RDMS Optimization
- Functional and Process Optimization
- SaaS and On-Prem Environment Optimization
- Configuration Optimization
- Audit Optimization
- Backup/Disaster Recovery Process Optimization
- Solutions, Functionality, Platform, Performance Improvement Recommendations
(2 times/yr)
(4 times/yr)
a. 5 Incidents/mo.
b. 30 hrs Tech Supp/mo.
(Interfaces Not Supported)
Assuring the entire Infor stack
On-demand platform, technology, user, and development support
- Keep your business running through continuity strategies and actions
- Empower employees with knowledge and tools to work smarter
- Keep people productive, increase organizational performance
- Minimize disruption to the business
- Increase agility to meet changing processes or operational needs
- Optimize your technology support spend, spending less
- Decrease loss of information and retain critical knowledge
- Increase confidence during system changes, reducing downtime
- Grow system-wide technology efficiency and performance
- Get predictable, consistent support that drives operational success
- Onboarding/Setup Fee: $2,000.
- Ongoing Monthly Fee: Starting at $2,000./mo.
- On-demand Infor Managed Services
- Business Application Support
- Quick Answers and “How to” Assistance
- LN and Factory Track Troubleshooting
- Release Impact Management & Regression Testing
- Technical Support
- Optimized Reports, Integrations, Extension, Forms, Workflows, etc.
- Application-level maintenance and administration
- Job Management
- User Management
- PMC Solution Management
Infor managed services distinctives
TRUSTED
Businesses trust PCG ASSURE for their support because of PCG’s consistent expertise and predictable support services, developed over decades of hands-on experience, and proven results.
FLEXIBLE
Choose from one of three packaged PCG ASSURE support offerings or let’s talk about how we can customize support to your exact need—from easy second-level backstop support to your complete outsourced support organization.
SECURE
Businesses stay up and running and protected from harm by keeping underlying technology current, patched, tested, integrated, secure, backed-up, and performing well. And, ensuring you’re compliant to internal or external standards.
GLOBAL
Support where and how you want it through on-shore, off-shore, and localized resources, processes, methodologies, and management of your support program. No matter where you do business or where your Infor platform is installed.
Expertise for every Infor platform and layer
Infor award winning success
Explore award-winning Infor support
Contact: Connect and Discover
Experience better Infor performance and platfor predictability
Let’s connect our experts to your experts. Explore the added value and benefit of functional, technical, and user managed services that go above and beyond.
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