Infor Technical & User Support Consulting Solutions
Keep your Infor technology, functionality, and users up and running and productive with the support you need to stay open for business.
360°of Infor Support and Optimization.
PCG makes sure your Infor platform and application investments pay off for years to come. And PCG assures users the best experience by helping them understand, integrate, and use new functionality and information in their job. PCG ensures businesses maximize the value and performance you expect from Infor-based digital and business transformation.
PCG brings support with an end-to-end value-added approach:
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- Customers and users are fully empowered
- Technology optimally performs
- Information and processes are protected
- Problems are quickly and expertly solved
- Change management is accurate and quick
- Business and technology alignment is assured
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Keeping Your Infor Technology Performing
ERP, SCM, PLM, MES, EAM, EPM, ADVANCED ANALYTICS AND BUSINESS INTELLIGENCE, AI, ML, SMART FACTORY, INTELLIGENT MANUFACTURING, ADVANCED DISTRIBUTION, DATA LAKES, MOBILITY, EDGE APPLICATIONS, BUSINESS PROCESS IMPROVEMENT, CHANGE MANAGEMENT, SCADA, REGULATORY COMPLIANCE, DIGITAL AND BUSINESS TRANSFORMATION, INFOR SOFTWARE, AND MORE.
Comprehensive ASSURE™ Benefits
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- Keep your business running through continuity strategies and actions
- Empower employees with knowledge and tools to work smarter
- Keep people productive, increase organizational performance
- Minimize disruption to the business
- Increase agility to meet changing processes or operational needs
- Optimize your enterprise resource planning & technology support spend, spending less
- Decrease loss of information and retain critical knowledge
- Increase confidence during system changes, reducing downtime
- Grow system-wide technology efficiency and performance
- Get predictable, consistent support that drives operational success
Across the Entire Stack
You Choose the Exact Support Model You Need
This Infor support services solution is a starting point for outstanding support of your enterprise Infor technology. Taking care of the basics to keep your technology up and running, updated, and doing what it is supposed to.
The next-level Infor support coverage includes all the Standard support services and additions like user and database management and essential analytics support.
Our most comprehensive Infor support offering covers all aspects of business, including functional, process, and user & technical support, with extended support hours and the fastest response times. It also includes everything in the Connected support offering.
(2 times/yr)
(4 times/yr)
a. 5 Incidents/mo.
b. 30 hrs Tech Supp/mo.
(Interfaces Not Supported)
PCG ASSURE™ for Infor Meets Your Enterprise Requirements
As the leading independent Infor Alliance partner and due to our over 25-year history with Infor platform technologies, industries, and business, we know how to adapt to our customer’s support requirements and needs.
Rest assured with PCG that your Infor technology environment will be available, high performing, and secure. Trust PCG also to enable your users to maximize productivity and performance by knowing and using your Infor functionality to do their job.
TRUSTED
Businesses trust PCG ASSURE for their support because of PCG’s consistent expertise and predictable support services, developed over decades of hands-on experience, and proven results.
FLEXIBLE
Choose from one of three packaged PCG ASSURE support offerings or let’s talk about how we can customize support to your exact need—from easy second-level backstop support to your complete outsourced support organization.
SECURE
Businesses stay up and running and protected from harm by keeping underlying technology current, patched, tested, integrated, secure, backed-up, and performing well. And, ensuring you’re compliant to internal or external standards.
GLOBAL
Support where and how you want it through on-shore, off-shore, and localized resources, processes, methodologies, and management of your support program. No matter where you do business or where your Infor platform is installed.
Award Winning Recognized Success
Get the Most from Infor Technology.
Services
Solutions
Platforms
Expertise, skill and proven transformation success on these platforms:
